Shipping policy

We are committed to delivering your order as swiftly as possible. Orders for in-stock items are typically shipped as soon as possible. However, there may be instances when we can't meet this timeframe due to product availability. Please refer to the product page for possibly different delivery times. 

Delivery costs

Please refer to the list below for costs and timings. If you don't see your country listed below, it unfortunately means that we don't deliver there right now. But be sure to check again soon as we're always adding new destinations to the list.

  • Netherlands €4,95
  • Belgium €7,50
  • Germany €7,50
  • Free shipping to all countries on orders over €120

Delivery time

Most orders will be received within 1 to 3 business days within the Netherlands. Some deliveries may of course take longer than expected due to unforeseen circumstances (public holidays, strikes, etc.).

Payment, Tax and VAT

All product prices shown on the website are inclusive of any applicable EU VAT. This means that the total price you pay for the product is always the same, regardless of whether or not EU VAT is chargeable on our sale of the product.

For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.

We accept the following methods of payment: Visa, Mastercard, Maestro, American Express, UnionPay, iDEAL and Sofort

Origin of products

Serioussugar.com is an online department store featuring exquisite, unique brands primarily from the Netherlands and Europe. We carefully curate our selection, focusing on quality and uniqueness. The products you order from us are sourced directly from the respective brands and shipped to you from their locations.

As a result, each product comes with its own delivery time and shipping costs. This approach allows us to reduce shipping expenses, minimize handling, and decrease our carbon footprint, contributing positively to the environment.

Please be patient. Unfortunately, we cannot guarantee the exact delivery time.